baazi's Privacy Policy

1 Introduction & Scope

baazi is a trusted online gaming platform serving players in Bangladesh. This privacy policy ("Policy") applies to the baazi website and all services operated under it. Through this policy, we make clear how we handle the collection, processing, storage, and protection of your information.

This policy applies to all registered members, website visitors, and users of baazi. If you create an account on our platform, play games, or use any of our services, you are voluntarily accepting the terms of this privacy policy.

Our goal is to give your privacy the highest importance and to ensure the security of your personal information. We believe that transparency and mutual trust are the foundation of a healthy player-platform relationship.

2 What Information We Collect

baazi collects different types of information for different purposes. The details are set out below:

2.1 Information You Provide Directly

When you provide information yourself, it may include:

• Full name and date of birth
• Email address
• Documents required for identity verification
• Payment-related information (bKash, Nagad, Rocket, Upay, or bank account details)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use the baazi platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Time spent on the platform and usage patterns
• Transaction history and gaming activity information
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information about you from payment processors or identity verification service providers. This is done primarily for fraud prevention and secure transaction purposes.

3 Purpose of Using Your Information

baazi uses your information only for the following legitimate purposes:

4 Information Storage & Security

baazi gives the highest priority to the security of your information. We use industry-standard security technologies:

• SSL Encryption: All data transmissions are encrypted via SSL/TLS protocols, keeping your information secure from third parties.
• Secure Servers: Your information is stored on high-security servers with unauthorized access prevented.
• Access Controls: Only authorized personnel can access your information, and only when specifically needed.
• Regular Security Reviews: Our security systems are regularly tested and reviewed to keep your information protected from the latest threats.
• Payment Security: All financial transactions — bKash, Nagad, Rocket, Upay, and bank transfers — are processed through secure payment gateways.

4.1 Data Retention Period

Your information will be retained for as long as your account is active and you continue to use our services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, and enforce our agreement terms.

5 Information Sharing & Third Parties

baazi does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Selected trusted service providers handling payment processing, identity verification, and technical infrastructure management may receive limited necessary information. These partners operate under strict confidentiality agreements and cannot use your information for their own purposes.

5.2 Legal Obligations

If disclosure of information is required due to a court order, government directive, or other legal obligation, baazi will comply with the law.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the relevant party. You will be notified in advance in such cases and the new policy will apply.

6 Cookies & Tracking Technologies

baazi uses cookies and similar technologies to improve website functionality and personalize your experience.

6.1 Types of Cookies

• Essential Cookies: Required for core website functionality, such as maintaining login sessions.
• Functional Cookies: Help remember your preferences, such as language selection.
• Analytical Cookies: Used to understand platform usage patterns, which helps improve the service.

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

7 Your Rights

Every registered member of baazi has the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If there is any inaccuracy in your information, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to Object to Processing: You can object to the use of your information for specific purposes.
• Right to Data Portability: You can request your information in a structured, commonly used format.
• Right to Withdraw Consent: You can withdraw your consent at any time, though this will not affect processing already completed.

To exercise any of the above rights, contact us at [email protected].

8 Protection of Minors

baazi is a platform exclusively for adults (21+). We do not knowingly collect any information from minors. If a minor has inadvertently provided information, please contact us — we will delete that information immediately.

The identity verification process is an important step in keeping minors away from our services. To learn more about responsible gaming, visit our Responsible Gaming page.

9 Marketing Communications

If you have given consent to receive promotional communications from baazi, we will notify you about new offers, updates, and relevant information. You can request to stop receiving these communications at any time.

To unsubscribe, email [email protected] or let us know directly via live chat. Your request will be processed promptly.

10 International Data Transfers

baazi's servers and data storage infrastructure may be located in various countries. If your information is processed or stored outside Bangladesh, we ensure that appropriate safeguards are in place and that the security of your information is not diminished in any way.

11 Policy Changes

baazi reserves the right to update this privacy policy from time to time. If significant changes are made, we will post a notice on the website or inform you at your registered email address. You are advised to visit this page periodically to stay informed about the latest policy.

Continued use of the platform after a policy change means you have accepted the revised policy.

12 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. The baazi customer support team is available 24 hours a day, 7 days a week, in both Bengali and English:

• Email: [email protected]
• Live Chat: Available directly through the platform, 24/7

We are committed to responding promptly and appropriately to all privacy-related requests.